Exact Globe - Superior Service Business Management

Most service organisations face significant challenges related to accurately and efficiently capturing time and expenses, managing work-in-progress, generating and approving invoices, or reporting on project and client status.

Exact Globe™ delivers the real-time enterprise for service organisations. With Globe, organisations can automate their entire service and project life cycle from bidding to award, staffing to execution, and monitor post-delivery performance. As a result, companies can significantly reduce billing errors, control costs, project risks, and increase resource utilisation.

Exact Globe provides the information capture and reporting capabilities that service businesses need.

Major Processes of a Service Firm

Opportunity, Contact, Contract Management: Managing sales cycle, bid structuring, proposals, contracts & customer support

Resource Planning/Scheduling: Identifying & recruiting the necessary resources (people) based on current and projected portfolio of projects

Project/Engagement Management:  Managing all aspects of a group of projects (scopes, tasks, milestones, resources, materials, approvals, deliverables) from engagement through delivery

Knowledge Management & Collaboration: Sharing documents & work-in-progress, status reporting

Time & Expense Management & Billing: Tracking time & expenses against project tasks & producing invoices

Practice Management: Efficiency & profitability analysis, project portfolio management, budgeting, cash management, cost & revenue recognition

Exact Globe includes powerful knowledge management and workflow capabilities that make it possible to effectively connect these to any customer records, projects, and billings, thus allowing easier management of all the major processes of a service organisation.

Opportunity & Customer Relationship Management
Client satisfaction often relies as much on how you communicate with your customers as it does on the services you deliver, and client satisfaction is the key to future add-on business and referrals.

With Exact Globe you can increase the accuracy of your proposals with detailed records of past project performance.

Resource Management
The people and the intellectual capital they produce are virtually the only resources a service business has.

With Exact Globe you can manage the whole service supply chain—from recruiting to engagement to revenue booking.

Project/Engagement Management
Service businesses typically work with their customers on a project by project basis. A project that includes more than one person doing different tasks with different billing rates on different days can get complex rather quickly.

With Exact Globe you can perform real-time project status inquiries and actual/committed comparisons to prevent cost overruns.

Knowledge Management & Collaboration
For the service firm, each project provides an opportunity to add to a knowledge base that can be leveraged for future projects.

With Exact Globe you can provide access to all documents & work-in-progress securely via an Internet browser to internal team members, customers, and business partners and find information in seconds.

Time & Expense/ Billing Management
Efficient time and expense collection and billing can have a significant impact on cash flow and profitability. Clients want complete visibility into how their bill is determined and what costs are being passed on.

With Exact Globe you can allow entry of time & expenses related to projects and customers through the Internet, eliminating double entry, increasing accuracy, and reducing billing cycles.

Practice Management
Time is money. Executives need to ensure the smooth day to day operations, develop strategies for profitable growth, and often perform billable work themselves.

With Exact Globe you can calculate utilisation and profit by project, customer, office, service line, etc. to determine profitability today, which contracts need to be renegotiated, and which new business opportunities to pursue.

Exact Globe operates on a single database and manages all the processes in the enterprise.  It provides total control of every aspect of the business, accurately and in real time. Globe ties all the processes of an organisation together, providing vision and control throughout the entire business, delivering consistent, measurable processes and up-to-the-minute information that supports profitable decision making.